Oneida Lake Golden's Return Policy

At Oneida Lake Golden's, we are committed to providing healthy and happy golden retriever puppies to loving families. We want to ensure that your experience with us is positive and satisfying. Please review our return policy below:

Final Transactions:

All sales are final. Once the transaction is completed, we do not offer refunds or exchanges on puppies bought from Oneida Lake Golden's. We encourage you to ask any questions and carefully consider your decision before purchasing a puppy.

Genetic Health Guarantee:

We stand by the health and well-being of our puppies. If a puppy purchased from us encounters genetic health problems within six months of the purchase date, we will honor the following:
Notification Requirement: You must notify us in writing within 48 hours of receiving a diagnosis from a licensed veterinarian. This helps us keep accurate records and ensures that we can address any health issues promptly.
Documentation: A copy of the veterinarian's diagnosis must accompany your notification to support your claim.
Resolution: Should any genetic health problem be confirmed, we will work with you to provide options, which may include a replacement puppy of equal value.

Additional Information:

This policy aims to safeguard both your interests and those of our puppies. We appreciate your understanding and support in creating responsible pet ownership.
Thank you for choosing Oneida Lake Golden’s for your new family member! If you have further questions regarding this policy or any other concerns, please feel free to reach out to us.